Questions and Answers

No, admission tickets are not transferable.

No, lost tickets cannot be replaced.

Yes, but only with prior arrangement with the entrance staff and a hand stamp or wristband. You can re-enter the park only through our daily ticket counters.

For groups of 20 or more, tickets can be purchased directly at our daily ticket counters; online purchase of group tickets is not possible.
Bus drivers and tour guides receive free admission, also only at the daily ticket counters.

You can view our current group prices for adults, seniors, and people with disabilities at our ticket counters here: View Group Prices.

No group discounts apply for kindergarten and school groups. Tickets can be purchased at our daily ticket counters on site or online.

At our daily ticket counters: For every 10 children, one accompanying adult receives free admission. Online, a ticket must be purchased for each person.

No, open flames are prohibited throughout the park. The only exception is the designated area in the Märchengarten.

Yes, dogs are welcome but must be kept on a short leash. They are not allowed on playgrounds, flower beds, or near animals in the park. Owners are required to clean up after their pets immediately.

No, feeding the animals is not permitted.

Many paths are paved or covered with gravel. For visitors with limited mobility, there are special route maps and accessible restrooms. Steeper sections may require assistance. The route map can be downloaded here.

Yes, accessible restrooms are available on the premises and are clearly signposted.

No, bicycles and similar vehicles (scooters, skateboards, e-scooters, etc.) are not permitted in the park.

Strollers and buggies are generally allowed.

Wagons and child bike trailers are permitted on weekdays during the off-season. On weekends and public holidays in the high season, a fee applies.

Wagons may not be used for transporting items such as food or drinks.

Private photography is allowed. For commercial photo or film shoots, permission is required (requests must be submitted at least 2 weeks in advance).

No, drones and remote-controlled flying devices are not permitted.

Yes, there are themed tours for adults, children’s tours, and special tours. These should be booked in advance. More information about our tours can be found here.